Refund policy

Refund and revision boundaries for website checkups.

Tool & Tally uses clear refund boundaries so customers know what happens before work starts, after evidence capture begins, and when a report needs a factual correction.

Refund stance

Before work starts. Full refund if the customer cancels before evidence capture or report work begins.

After work starts. No automatic refund after evidence capture, analysis, or report work begins.

Corrections. Factual corrections or obvious report errors can be handled within a defined review window.

Monthly checkups. Monthly cancellation should apply to future months only unless otherwise agreed in writing.

What refunds do not cover

Refunds should not be based on whether the customer later receives more leads, higher rankings, more calls, more revenue, or better business results. Those outcomes are not guaranteed.